Measuring and monitoring our CR performance is essential in our quest for improvement and excellence.
Internally we measure performance through Key Performance Indicators and by setting challenging objectives and targets.
Our Key Performance Indicators are listed in the table below. The progress made in 2009 is reported within the relevant key responsibility report.
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Key Area
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Key Performance Indicator
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Health and Safety
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Accident Frequency Rate
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Average score in monthly SHE scored inspection
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Average score in group SHE audit
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Our People
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Staff turnover
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Number of unique Employees receiving recorded training
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Percentage of employees receiving formal appraisals
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In the Community
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Charitable donations
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Average considerate constructors scheme score
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Number of Costain sites engaging with the local community
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Environmental
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% of skip waste diverted from landfill
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% of all waste diverted from landfill
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Total waste (tonnes) per £100,000 turnover
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Number of upheld Environmental related prosecutions, cautions or notices
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Number of major incidents (as defined by Costain procedures)
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Number of minor incidents (as defined by Costain procedures)
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Business miles per business mileage driver
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Marketplace
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Yearly average number of strategic, preferred and verified suppliers
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Customer Retention
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Hit Rate by value
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Governance
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Project Performance Assessment (formerly Implementing Best Practice)
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Business in the Community
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We must be open to third party assessment of our ways of working. We have done this in our partnership with Business in the Community (BITC) and will continue to do so in the future.
Externally we benchmark our CR performance against our peers and others by participating in BITC’s Corporate Responsibility Index.
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